Mayo Technology Solutions

Resumé for Bartlett Mayo

Professional Summary:
I have Seventeen years experience in the assembly, installation, maintenance and repair of personal computers as well as network configuration and administration. The majority of my training and experience is focused toward being a Service Technician in the field of Computer Support. I am also proficient in software application support. Extensive experience with customer problem resolution through face-to-face contact, phone support, instant messaging and email.

Skills:
Software:

MS Windows OS 98 through XP

MS Access Administration and Programming

MS Office through XP

TCP/IP familiarity

Network Topology

MS Internet Explorer through v 6.0

Hardware:

Hewlett Packard systems

Compaq systems

IBM systems

HP LaserJet printers

Network cabling troubleshooting

Network adapter configuration

Wireless network configuration

Modem configuration

Accomplishments:

A proven excellence in customer service.

Proven ability to rapidly acquire new skills.

Skilled in organization of tasks to achieve the most efficient use of time and expenses.

Able to support and offer intermediate training of many software applications.

CompTIA A+ certification

Compaq Technician certification

Hewlett Packard printer certification

Honorable discharge from U.S. Navy with rank of E4.

Supervisory skills acquired while serving in the Navy.

Employment History:

Mayo Technology Solutions
Independent Information Technologist
Kingston, TN
02/01 - Present
Provide Information Technology support for small businesses and residential customers that have a variety of questions about the latest technology. This includes being the whole outsourced IT department for a small business or an in home computer repair technician for a residential customer.

ClientLogic
Technical Support Agent
Oak Ridge, TN
04/01 - 09/04
Provide Technical Customer Support for a major DSL provider. Answer phone calls from customers that have issues with their DSL connection. Including configuration of the DSL modem as well as networking issues for the customers Home Network. Read over previous ticket entries for the customer to make sure that issue is not a repeat. Perform Remote Control of customer's computer when necessary.
In recognition of MS Office proficiency, I was asked to join a special projects team which created and maintained applications used for enhancing office productivity.

Business Information Systems
Service Technician
Piney Flats, TN
06/00 - 07/00
Company provides County Government computerized solutions for most counties of Tennessee.
Installation, repair and preventative maintenance of computers, Okidata printers and network topology at customer locations.

IntelliThought
Systems Engineer
Kingsport, TN
02/00 - 04-00
Position as a Systems Engineer.
Duties included monitoring the E-business systems for Eastman Chemical Company.

InaCom Corporation
Field Service Technician
Nashville, TN
01/98 - 10/99
Hired by Vanstar for a position as a Field Service Engineer II in the Silicon Valley area of Northern California. Transfered to Kingsport, TN as an autonomous technician for that area. (Vanstar became a part of Inacom in April 1999.) Position was eliminated in October 1999 when InaCom shut down it's business operations.

Duties included diagnosing and completing repairs of computers and printers, performing preventive maintenance on computers and printers, and handling the shipping of parts to and from the company's Nashville parts depot. Position was autonomous due to being based in Kingston, TN with nearest management in Nashville, TN.

Received certification on HP Kayak and Brio systems.

Received A+ Certification from CompTIA

Received Compaq certification for the basic repair of computer line.

CompuTemp
Field Service Technician
Pleasanton, CA
03/96 - 12/97
CompuTemp was an outsourcing company providing computer related technical positions. My assigned positions were as a Field Service Engineer for MicroAge Infosystem Services and Vanstar Technical Services. Also assigned a position as a Manufacturing Technician for Vanstar Technical Services.
Performed troubleshooting and repair of HP LaserJet printers throughout the product line with MicroAge and Vanstar as a Field Service Technician. As a Manufacturing Technician I was responsible for the computer assembly and imaging of hard drives.

RHI Consulting
Help Desk Technician
Walnut Creek, CA
06/97 - 08/97
RHI Consulting is an outsourcing company providing computer related technical positions. My assignment was a Help Desk Tech at Clorox General Offices in Oakland, CA. Supported Windows 95 in a Netware 3.12 environment. Supported applications included Lotus Suite, cc:Mail and Lotus Notes 4.5 and MS Office 97. Suggested new incentives that when implemented improved productivity.

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MS Word formatted resumé .

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